Privacy Policy

1. Introduction

Tirupati Enterprises, operating under its trusted brand name NAXIS INNOVATION ("Company", "we", "us", or "our"), is committed to protecting the privacy of visitors to our website, customers, distributors, dealers, and business partners (collectively, "you" or "your").

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you visit our website, purchase our smart digital door lock products, or apply to become a distributor or dealer under the NAXIS INNOVATION brand.

By accessing or using our website, you agree to the terms described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information depending on how you interact with us:

2.1 Information You Provide Directly

• Full name, company name, and designation
• Email address and phone number
• Postal address, city, state, and pincode
• Details submitted through our Contact Us form (e.g., inquiry message, subject, product of interest)
• Details submitted through our Distributor / Dealer Application form (e.g., business background, GST number, investment capacity, region of interest, prior trading experience)
• Any documents or files voluntarily shared with us during business discussions (e.g., business proof, identity proof)

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on the website, and referring/exit pages
• General location information (city/region level, derived from IP address)
• Cookies and similar tracking technologies (see Section 4)

2.3 Information from Third Parties

We may occasionally receive information about you from business partners, payment processors, courier/logistics partners, or marketing platforms (such as Google or Meta) where you have engaged with our advertisements or brand promotions.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to product inquiries and customer support requests
• Evaluating and processing distributor or dealer applications
• Providing quotations, brochures, and product catalogues
• Processing orders, billing, and after-sales service for our smart lock products
• Sending updates regarding new product launches, offers, or brand-building activities (only where you have not opted out)
• Improving our website functionality, content, and user experience
• Maintaining records for legal, accounting, and regulatory compliance
• Preventing fraud, misuse, or unauthorized use of our brand or website

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand visitor behaviour.

You may disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist us with website hosting, courier/logistics, payment processing, or marketing, strictly for the purpose of providing services to us.
• Regional Distributors/Dealers: If you submit a product inquiry from a specific region, your contact details may be shared with our authorized regional distributor or dealer to assist with sales and service.
• Legal Requirements: Where required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, where your information may be transferred as part of that transaction.

6. Distributor & Dealer Inquiry Data

As part of our Pan-India distributor and dealer expansion, applicants submitting business inquiries through our website may be asked to provide additional commercial information such as proposed territory, business experience, financial capability, and existing trade licenses.

This information is used solely to evaluate suitability for a distributorship or dealership and to facilitate communication regarding margins, support structure, and brand-building assistance. Such data is treated as confidential business information and is not used for any purpose unrelated to the partnership evaluation process without your consent.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server hosting, restricted access to customer data, and routine monitoring of our systems.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of any business or distributorship relationship, and thereafter for as long as required to comply with our legal, accounting, or reporting obligations.

9. Your Rights & Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Withdraw consent for marketing communications at any time
• Object to certain processing of your information

To exercise any of these rights, please contact us using the details provided in Section 13 below.

10. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment gateways. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our website and services are intended for business and consumer audiences and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us: